Reasonable Adjustments

When working in a mental health context, clients are entitled and should be offered reasonable adjustments to their care. This is where a difference can be made in which therapy or interventions are delivered to better match the client's needs.

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Some examples of reasonable adjustments may be:

• making sure there is good access for people who use a wheelchair in GP surgeries and hospitals

• providing plain English or easy read appointment letters

• giving someone a priority appointment if they find it difficult waiting in their GP surgery or hospital

• offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given

• having a quiet space available for people waiting for their appointment

• making sure there is a hearing loop system in consultation rooms

• making sure you fill in information about the appointment If a person has a hospital or health and care passport

• ensure there is access to a British Sign Language (BSL) interpreter to support at appointments or an internet video-link that could be used with BSL interpretation remotely

• using a communication chart to support a person with dementia during an appointment

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The Cheshire and Wirral Partnership Trust have published a very useful checklist and guidance document, which can be seen below. Please click here to download the .pdf version.

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